Benefits of choosing E-Notice service
A Hassle-Free Choice
No extra fees required, making the switch to a greener option effortless
Supporting Sustainability
Reduce paper use and contribute to a more sustainable, eco-friendly lifestyle
Instant Access to Information
View your notifications as soon as they are issued, without postal delays
More Flexibility
Access your notifications anytime, anywhere on your smart phone or computer
Enhanced Security for Important Records
Minimise the risk of loss, misdelivery, or delays
Never Miss an Update
Receive email alerts when new notifications are available

Act Now! Activate the E-Notice service!

Customers holding individual insurance policy(ies) can activate E-Notice service by "Change of Correspondence Preferences" service. If you have not yet registered for the OneService APP account, please scan the QR code to download and register for the OneService APP account.

中國人壽（海外）OneService APP
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3-Step Guide to Changing Correspondence Preferences

Step 1

Log in to the OneService APP "My ► My Correspondence Preferences".

Step 2

Click "Change Information" to the "Change of Correspondence Preferences" page

Step 3

Read and agree to the Important Notes, select "e-Correspondence Method" under "Please Select the Correspondence Method Preference". Then click "Confirm" to finish the application.

Remarks: This service is only available to individual policy holder who have registered for the OneService APP.
If you want to learn more about the "Change of Correspondence Preferences" details and application steps, please click the button link.
User Guide

List of E-Notice

Important Notes for E-Notice Service

  • We are currently providing the following E-Notice, which you can view and dowload directly within OneService APP.
  • For notices not listed below, paper copies will be mailed to policyholders.
  • Group claim electronic notifications are applicable to employee only.
  • All notices regarding death claim will be sent by postal mail exclusively to the designated beneficiary.
  • The electronic notice is a digital version of policy-related notifications, stored in PDF format in the OneService APP, and its content is identical to the paper notice.
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E-Notice Classification
All Policy Annual Statement Coverage / Policy Status Notice Company Notice Payment Notice Individual Claim Services Group Claim Services New Application Follow-up Letter Rejected Notice Medical Check-up Notice Tax Identity Follow up Notice Policy Service Underwriting

If there is an asterisk (*), paper notification will be sent as well.

Total X
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