For assistance, please contact us
Customer Service Hotlines
（853）28595 519
Customer Service Center
In NAPE
Customer Complaints
Various complaint channels
Individual Insurance
Customer Service Hotline：
（853）2859 5519
Mainland China Service Hotline#：
95519 Dedicated Hotline
95519 (Press ‘#’ after connection and then press ‘8’ and ‘2’ in after)
400 Service Hotline
(86) 400 60 95519 (Press “2” after connection)
Fax：
（853）2878 7287
Email：
Individual Insurance：pos_mo@chinalife.com.hk
Employee benefits protection：gcsmo@chinalife.com.hk
CPF：cpf@chinalife.com.hk
Employee benefits protection：gcsmo@chinalife.com.hk
CPF：cpf@chinalife.com.hk
Hotline Service Hours：
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and public holidays closed
Saturday, Sunday and public holidays closed
# This service hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and are free of IDD charge. Callers have to bear local access fees (if any) from their service providers.
Individual Insurance/ Group Insurance/ Pension Services
Address：
Alameda Dr. Carlos D’ Assumpcao No.263, 22 Andar A,B,K-P Edif. China Civil Plaza, Macau
Service Hours：
Monday to Friday 9 a.m. to 6 p.m.
Saturday, Sunday and public holidays closed
Saturday, Sunday and public holidays closed
You can file a complaint by the following channels：
Mail：
Alameda Dr. Carlos D’Assumpcao No.263, 22 Andar A,B,K-P Edif. China Civil Plaza, Macau
Email：
pos_mo@chinalife.com.hk (individual Insurance) / gcsmo@chinalife.com.hk (Employee benefits protection) / cpf@chinalife.com.mo (CPF)
Fax：
（853）2878 7287
Others Channel：
https://www.chinalife.com.mo/contact-us
If you are not satisfied with our handling of complaints, you may seek help from the following parties：
Macao Consumer Council
Telephone：
（853）8988 9315
Fax：
（853）2830 7816
Website：
http://www.consumer.gov.mo/
Address：
Av. Horta e Costa, N.º 26, Edf. Clementina A.L.Ho, 4.º Andar
Monetary Authority of Macao
Telephone：
（853）2856 8288
Fax：
（853）2832 5433
Website：
https://www.amcm.gov.mo/
Address：
Calçada do Gaio, n.º 24 e 26, Macau