Policy Servicing
Request For Policy Value Withdrawal
Individual Claim
New Application
Other
Request for Policy Value Withdrawal Form
Download
Request for Policy Maturity Form
Download
Personal Information Change - Personal Information / Occupation / Contact Information [Address / Telephone Number / E-mail Address] / Signature
Download
Policy Information Change - Policy Ownership Transfer / Change of Beneficiary
Download
Policy Information Change - Change of Payment Mode / Payment Options / Policy Coverage / Reinstatement
Download
Policy Information Change - Collateral Assignment / Release of Collateral Assignment Form
Download
Other Requests - Policy Lost Declaration
Download
Self Certification - Self-Certification Form – Individual
Download
Hospitalization - Hospitalization Claim Form
Download
Hospitalization - Mastercare Medical Plan Direct Billing Pre-Approval Form
Download
Accident - Accident Claim Form
Download
Time Lady - Time Lady Insurance Claim Form
Download
Critical Illness – Cancer
Download
Critical Illness – Stroke
Download
Critical Illness – Heart Attack
Download
Critical Illness – Heart Valve Replacement
Download
Critical Illness – Others
Download
Critical Illness – Terminal
Download
Waiver of Premium - Waiver of Premium / Payor Benefit Claim Form
Download
Life - Death Claim Form
Download
Self Certification - Self-Certification Form – Individual
Download
Personal Information Collection Statement
Download
List of Designation Hospitals in China (Please refer to the Chinese Version)
Download
Individual Self-Certification
Download
Supplementary financial statement for personal cover questionnaire
Download
Large amount questionnaire
Download
Questionnaire for the junior insured
Download
Supplementary information form
Download