Policy Servicing
Request For Policy Value Withdrawal
Individual Claim
New Application
Other
Request for Policy Value Withdrawal Form
Download
Request for Policy Maturity Form
Download
Personal Information Change - Personal Information / Occupation / Contact Information [Address / Telephone Number / E-mail Address] / Signature
Download
Policy Information Change - Policy Ownership Transfer / Change of Beneficiary
Download
Policy Information Change - Change of Payment Mode / Payment Options / Policy Coverage / Reinstatement
Download
Policy Information Change - Collateral Assignment / Release of Collateral Assignment Form
Download
Other Requests - Policy Lost Declaration
Download
Self Certification - Self-Certification Form – Individual
Download
Hospitalization - Hospitalization Claim Form
Download
Hospitalization - Mastercare Medical Plan Direct Billing Pre-Approval Form
Download
Accident - Accident Claim Form
Download
Time Lady - Time Lady Insurance Claim Form
Download
Critical Illness – Cancer
Download
Critical Illness – Stroke
Download
Critical Illness – Heart Attack
Download
Critical Illness – Heart Valve Replacement
Download
Critical Illness – Others
Download
Critical Illness – Terminal
Download
Waiver of Premium - Waiver of Premium / Payor Benefit Claim Form
Download
Life - Death Claim Form
Download
Self Certification - Self-Certification Form – Individual
Download
Personal Information Collection Statement
Download
List of Designation Hospitals in China (Please refer to the Chinese Version)
Download
Large amount questionnaire
Download
Questionnaire for the junior insured
Download
Supplementary information form
Download
Individual Self-Certification
Download
Supplementary financial statement for personal cover questionnaire
Download
Agency Report
Download