Online Security

Online Security

We, China Life Insurance (Overseas) Company Limited (“the Company”), take our user’s security and confidentiality seriously. While we endeavour to reduce the risks arising from usage of the Internet, your are reminded that such risks are inherent in any public medium. We have adopted advanced security techniques in order to safeguard your privacy, this website is best viewed using Google Chrome 28、Mozilla Firefox 22 、Microsoft Internet Explorer 9.0、Apple Safari 5 or above.

Data Security

We strive at all times to ensure your personal data to be protected against unauthorised or accidental access, processing or erasure. The Company maintains this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data.

The secure area of the website adopts 128-bit Transport Layer Security (TLS) encryption technology – the most secure industry standard for encryption over the Internet to protect data. When you submit sensitive information, it will be automatically converted into codes before being securely dispatched over the Internet.

The web servers are protected behind "firewalls" and our systems are monitored to prevent any unauthorised access. The Company will not send personal information to you by ordinary email.

Security Reminder

Your account/user identification number, policy number, login password (PIN), memorable day, and customer verification number are the keys to your login account. Do not write it down, give it to others or disclose it in an email. Please be reminded that it is your responsibility to protect your

account number, login password, and personal security related information.

Avoid using public computers to access the website. Ensure that the public computers you are using at a location that provided by trustable Internet Service Provider. If the computers are not properly protected, their hardware and software can still be modified to capture your input records and other data that reveals your personal data, even if the webpage has adopted confidential security technology.

Do not use the browser to engage in other online services or connect to other websites while you are accessing personal account information or performing sensitive transactions.

Do not select the "remember your password" function or the "auto complete" function on your computer. This will destruct the security of your password.

After accessing any privacy operations pages (such as accessing personal account information), please remember to press the "Logout" button and close the browser, and clear the browser's cache to ensure that your personal information is not stored in the computer. This is especially important for people using public internet access services.

Inconsistency in Wordings

In the event of any ambiguity or inconsistency between the English and Chinese versions of this statement, the Chinese (Traditional) version shall prevail.